Frequently Asked Questions
Everything you need to know about shopping with Milk Street Store.
What is your shipping policy for large furniture items?
We offer white-glove delivery for all large furniture pieces. This includes in-home assembly and removal of all packaging materials to ensure your new home additions are set up perfectly.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. For shipping inquiries to other regions, please contact our customer service team for a custom freight quote.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free financing through Affirm.
Are your products covered by a warranty?
Yes, all Milk Street Store furniture comes with a one-year limited warranty against manufacturing defects. Detailed warranty information is included with each specific product.